Here at Chips.gg, we’re all about giving you the smoothest, most enjoyable gaming experience. But, just like with any technology, hiccups can happen. While some issues are out of our control (hello, server downtime and unforeseen political events), we’re committed to addressing your concerns as quickly and transparently as possible. Here’s
9.1. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of Chips management.
Quick guide
1. Understanding the cause
Not all issues are created equal. Here's what might be at play:
Server Interruptions: Rare but possible, these might be due to maintenance or unexpected technical glitches.
External Events: Political, environmental, or other unforeseen factors can occasionally cause disruptions.
2. Liability
While we strive for perfection, we can’t assume liability for gameplay interruptions caused by external factors.
Refunds or Compensation: If applicable, these are carefully reviewed and granted at the sole discretion of Chips management.
Why? It’s all about fairness—ensuring every decision aligns with our policies and protects the integrity of the platform.
3. Smoother gameplay
A little preparation goes a long way:
Check device compatibility: Ensure your device meets our platform’s requirements.
Secure your internet connection: A stable connection is your best ally for uninterrupted gaming.
4. What to do if you encounter an issue
Here’s how to get the ball rolling:
Contact support: Our team is ready to investigate and assist you promptly.
Be specific: Provide details like the time of the issue, the game, and any error messages. This helps us resolve things faster.