# chips.gg

> FAQ

## Getting Started

- [How to register an account?](https://help.chips.gg/en/articles/6133662-how-to-register-an-account.md): A guide on how to register or signup a new account.
- [How to get started at Chips.gg ?](https://help.chips.gg/en/articles/7130106-how-to-get-started-at-chips-gg.md): What are the first steps you need to do to start playing at Chips.gg .
- [Verify your email](https://help.chips.gg/en/articles/6133809-verify-your-email.md): A guide on how to verify your email address
- [How to navigate the casino interface on Chips.gg](https://help.chips.gg/en/articles/10374787-how-to-navigate-the-casino-interface-on-chips-gg.md): A tour of the Chips.gg casino interface: navigation sidebar, game categories, search, rewards, and where everything lives.
- [What is a wager?](https://help.chips.gg/en/articles/6139420-what-is-a-wager.md): An article explaining the meaning of wager.

## Account

- [KYC tier 3 \(Proof of funds\)](https://help.chips.gg/en/articles/6134576-kyc-tier-3-proof-of-funds.md): An informative article regarding KYC tier 3 - Proof of funds
- [How to check your stats, profit and loss \(PnL\), and history](https://help.chips.gg/en/articles/16418254-how-to-check-your-stats-profit-and-loss-pnl-and-history.md): See your PnL, total wagered, deposits, withdrawals, and bet-by-bet history in your Chips.gg profile: Statistics, History, and Transactions.
- [Can I use a VPN on Chips.gg?](https://help.chips.gg/en/articles/16517745-can-i-use-a-vpn-on-chips-gg.md)
- [What is a VPN and how does it affect your play?](https://help.chips.gg/en/articles/16529833-what-is-a-vpn-and-how-does-it-affect-your-play.md)
- [KYC tier 2 \(Identity Verification\)](https://help.chips.gg/en/articles/6134573-kyc-tier-2-identity-verification.md): An informative article regarding KYC tier 2 - Identity Verification
- [KYC tier 1 \(Basic Information\)](https://help.chips.gg/en/articles/6134570-kyc-tier-1-basic-information.md): An informative article regarding KYC tier 1 - Basic Information on Chips.gg
- [KYC \(Know Your Customer\)](https://help.chips.gg/en/articles/6134408-kyc-know-your-customer.md): A guide on what KYC is, why is it needed, and how to complete it on your account, Tier 1, Tier 2, and Tier 3.
- [Chips Features](https://help.chips.gg/en/articles/7130123-chips-features.md): A quick overview on what you can do here at Chips.gg
- [How to personalize your account name?](https://help.chips.gg/en/articles/10375242-how-to-personalize-your-account-name.md): You can create and change a nickname that will show up in chats and across the platform.
- [Change profile avatar & banner](https://help.chips.gg/en/articles/7849490-change-profile-avatar-banner.md): A guide on how to change your profile avatar and banner.
- [Where can I find my user id?](https://help.chips.gg/en/articles/7977281-where-can-i-find-my-user-id.md): A guide on where you can find your User id or player id.
- [How to locate your bet history](https://help.chips.gg/en/articles/10375167-how-to-locate-your-bet-history.md): Your bet history is at your fingertips, and we’ve made it super easy to navigate.
- [How to check and find your level](https://help.chips.gg/en/articles/10386691-how-to-check-and-find-your-level.md): Whether you're aiming for a higher VIP level or just want to see your progress, we’ve made it super easy to track.
- [Restricted Countries](https://help.chips.gg/en/articles/9509593-restricted-countries.md): Which countries are restricted from playing on Chips.gg, what happens if you connect from one, and how licensing rules apply.
- [How to maintain a single account](https://help.chips.gg/en/articles/10386021-how-to-maintain-a-single-account.md): Chips.gg allows one account per player. What the single-account policy covers and how to avoid accidental violations.
- [How to change password?](https://help.chips.gg/en/articles/6134031-how-to-change-password.md): Forgot your password? Don't worry. We got you covered. here's a guide on how to change your account password.
- [Strong password](https://help.chips.gg/en/articles/6133939-strong-password.md): A guide on how to setup a strong password, password examples, and special characters.
- [How to change your account information](https://help.chips.gg/en/articles/10374938-how-to-change-your-account-information.md): Updating your account information is quick, easy, and fully in your control!
- [How to change email?](https://help.chips.gg/en/articles/6134066-how-to-change-email.md): A guide on how to change your email address for your account.
- [Lost access to email?](https://help.chips.gg/en/articles/10327712-lost-access-to-email.md): Player has forgotten the email they have used when they signed up
- [Request new verification email](https://help.chips.gg/en/articles/6133887-request-new-verification-email.md): How to request a new verification email if yours expired or you never received one.
- [How to change your account password](https://help.chips.gg/en/articles/10375317-how-to-change-your-account-password.md): Change your Chips.gg account password step by step, including what to do if you cannot access your current one.
- [I forgot my password](https://help.chips.gg/en/articles/6133978-i-forgot-my-password.md): A guide on how to reset or change a forgotten or lost password.
- [What is 2FA or OTP code?](https://help.chips.gg/en/articles/6134183-what-is-2fa-or-otp-code.md): An introduction into 2FA Two Factor Authentication, and the usage of OTP code.
- [How to setup 2FA?](https://help.chips.gg/en/articles/6134191-how-to-setup-2fa.md): A Guide on how to setup 2FA , Two Factor Authentication, OTP , and on installing Authy app, Google Authenticator .
- [How to reset 2FA?](https://help.chips.gg/en/articles/6134399-how-to-reset-2fa.md): A guide that help you recover your 2FA account, or reset 2FA
- [My 2FA doesn't work](https://help.chips.gg/en/articles/6134287-my-2fa-doesn-t-work.md): A guide on how to trouble shoot if you 2FA code isn't working, error Invalid OTP code .
- [My Google Authenticator 2FA code doesn't work](https://help.chips.gg/en/articles/6325281-my-google-authenticator-2fa-code-doesn-t-work.md): A guide on how to troubleshoot time correction for google authenticator 2fa code, invalid OTP.

## Cashier

- [How to deposit?](https://help.chips.gg/en/articles/6136116-how-to-deposit.md): Learn how to deposit on Chips.gg safely, including choosing the correct currency, blockchain network, and deposit address.
- [Deposits via smart contract](https://help.chips.gg/en/articles/6441710-deposits-via-smart-contract.md): An article talking about deposits made via smart contracts, and why some deposits aren't being credited instantly.
- [Which currencies are supported at Chips.gg ?](https://help.chips.gg/en/articles/6136173-which-currencies-are-supported-at-chips-gg.md): A list of Coins or Tokens supported at Chips.gg and the Chains or Networks .
- [Deposits below the minimum](https://help.chips.gg/en/articles/10327730-deposits-below-the-minimum.md): A player made a deposit below the minimum amount.
- [How long does a deposit require to be credited?](https://help.chips.gg/en/articles/6441608-how-long-does-a-deposit-require-to-be-credited.md): A quick article about the time needed for a deposit to be credited after confirmation.
- [How long does it take to deposit ?](https://help.chips.gg/en/articles/6136621-how-long-does-it-take-to-deposit.md): An article that goes through the depth of deposit delay, confirmation, and crediting deposit. BTC bitcoin
- [How to withdraw?](https://help.chips.gg/en/articles/6136984-how-to-withdraw.md): Learn how to withdraw funds from Chips.gg safely, including selecting the correct currency, blockchain network, wallet address, and confirming withdrawals with 2FA.
- [Withdrawal transaction showing status "failure"](https://help.chips.gg/en/articles/6137428-withdrawal-transaction-showing-status-failure.md): A guide describing the issue with a withdraw fail and the transaction id shows as n/a
- [Why my withdraw disappeared ?](https://help.chips.gg/en/articles/6137403-why-my-withdraw-disappeared.md): An article viewing why a withdraw disappears without history, and the withdraw wasn't received yet.
- [Buying crypto with a credit card](https://help.chips.gg/en/articles/6564485-buying-crypto-with-a-credit-card.md): A guide on how to use the third party exchanges shortcuts available on our site to buy crypto currency.
- [Deposit via Moonpay](https://help.chips.gg/en/articles/10330673-deposit-via-moonpay.md): How to Find Your Transaction Hash with Moonpay
- [Deposit via Swapped](https://help.chips.gg/en/articles/10330735-deposit-via-swapped.md): Buy crypto with a credit card via Swapped and deposit it straight into Chips.gg. Step-by-step walkthrough.
- [Buy crypto from Guardarian with Credit Card](https://help.chips.gg/en/articles/6564507-buy-crypto-from-guardarian-with-credit-card.md): A guide on how to use the Guardarians shortcut to buy cryptocurrency with your credit card.
- [Buy crypto from Changelly with Credit Card](https://help.chips.gg/en/articles/6564532-buy-crypto-from-changelly-with-credit-card.md): A guide on how to use the Changellys shortcut to buy cryptocurrency with your credit card.
- [Depositing on the wrong chain](https://help.chips.gg/en/articles/6136564-depositing-on-the-wrong-chain.md): Chain selection between BSC, Binance smart chain, BEP20, Ethereum network, ETH, ERC 20, Tron network, TRX, TRC20
- [What is a chain / network ?](https://help.chips.gg/en/articles/6136196-what-is-a-chain-network.md): An article about the variety of chains or network for each currency .
- [I am depositing SHIB, do I select BSC or ETH ?](https://help.chips.gg/en/articles/6136585-i-am-depositing-shib-do-i-select-bsc-or-eth.md): An article about depositing or withdrawing of SHIB and selecting the correct chain , Ethereum, ETH, ERC20, Binance Smart Chain, BSC, BEP20
- [When to use XRP destination tag ?](https://help.chips.gg/en/articles/6136879-when-to-use-xrp-destination-tag.md): An article about the use of TAG in XRP deposits and withdraws.
- [Deposits made to the wrong chain](https://help.chips.gg/en/articles/10327725-deposits-made-to-the-wrong-chain.md): Player made a deposit to the wrong chain.

## VIP

- [What is the VIP weekly bonus?](https://help.chips.gg/en/articles/6217983-what-is-the-vip-weekly-bonus.md): An article describing the Chips.gg VIP weekly bonus, How much will you receive? Where to claim?
- [What is the VIP monthly bonus?](https://help.chips.gg/en/articles/6272973-what-is-the-vip-monthly-bonus.md): An article describing the Chips.gg VIP monthly bonus, How much will you receive? Where to claim?
- [What is the VIP daily bonus?](https://help.chips.gg/en/articles/6580805-what-is-the-vip-daily-bonus.md): An article describing the Chips.gg VIP daily bonus, How much will you receive? Where to claim?
- [EXP and Leveling Up](https://help.chips.gg/en/articles/8031912-exp-and-leveling-up.md): Learn how EXP is earned on Chips.gg, how house edge affects XP gains, and how to level up faster through gameplay.
- [What is rakeback?](https://help.chips.gg/en/articles/6441264-what-is-rakeback.md): An article about rakeback on different games and rakeback perk boost.
- [What is a cash reload?](https://help.chips.gg/en/articles/6441353-what-is-a-cash-reload.md): An article talking about bonus reloads from claim codes. How do they work, when to claim and more.
- [How does currency swap work?](https://help.chips.gg/en/articles/6824566-how-does-currency-swap-work.md): An article about the swap features, exchange, how to use and how not to use.
- [VIP Instant Bonus](https://help.chips.gg/en/articles/6827039-vip-instant-bonus.md): An article about the VIP instant bonus you will receive when you tier up, rank, level, reward.
- [Cashreload Reloads and Refills](https://help.chips.gg/en/articles/7128311-cashreload-reloads-and-refills.md): A guide on what reloads or refills are and how to claim if you are given one.

## King Of The Hill \(KOTH\)

- [What is King of the Hill \(KOTH\)?](https://help.chips.gg/en/articles/13959921-what-is-king-of-the-hill-koth.md): A quick guide on what the King of the Hill is all about.
- [How King of the Hill works](https://help.chips.gg/en/articles/13959938-how-king-of-the-hill-works.md): A quick guide on how King of the Hill works.
- [KOTH rules](https://help.chips.gg/en/articles/13959966-koth-rules.md): The official King of the Hill rules: qualifying bets, target multipliers, timing, and how a winner is crowned.
- [How to join King of the Hill?](https://help.chips.gg/en/articles/13959946-how-to-join-king-of-the-hill.md): A quick guide on how you can join any King of the Hill event.
- [King of the Hill prize pool explained](https://help.chips.gg/en/articles/13959974-king-of-the-hill-prize-pool-explained.md): How the King of the Hill prize pool grows, who funds it, and how it pays out when the event ends.
- [Creating a King of the Hill event](https://help.chips.gg/en/articles/13960061-creating-a-king-of-the-hill-event.md): A quick guide on how to create a KOTH event
- [King of the Hill tips](https://help.chips.gg/en/articles/13960153-king-of-the-hill-tips.md): A quick guide on some tips about KOTH strategies
- [King of the Hill \(KOTH\) FAQ](https://help.chips.gg/en/articles/13595532-king-of-the-hill-koth-faq.md): Learn what King of the Hill \(KOTH\) is on Chips.gg, how it works, how to win the prize pool, and strategies to stay on top until the timer ends.

## Bonuses

- [Deposit bonus FAQ](https://help.chips.gg/en/articles/13884027-deposit-bonus-faq.md): This guide provides an overview of the most frequently asked questions on how deposit bonuses work on Chips.gg
- [What is a deposit bonus?](https://help.chips.gg/en/articles/6880008-what-is-a-deposit-bonus.md): An introduction to deposit bonus on Chips.gg, reload, wager.
- [Deposit bonus walkthrough](https://help.chips.gg/en/articles/6848681-deposit-bonus-walkthrough.md): A walkthrough on how you can play a deposit bonus at Chips.gg
- [Deposit bonus wagering requirement](https://help.chips.gg/en/articles/6882471-deposit-bonus-wagering-requirement.md): A quick explanation on how the wager amount is calculated.
- [Does the deposit bonus wager expire?](https://help.chips.gg/en/articles/6913189-does-the-deposit-bonus-wager-expire.md): An article explaining if a deposit bonus has a limit time in which you must complete the bonus in.
- [Deposit bonus maximum bet amount](https://help.chips.gg/en/articles/8278766-deposit-bonus-maximum-bet-amount.md): An article to answer the concerns if there is a max bet being enforced during a wager or a deposit bonus.
- [Deposit bonus completed wager](https://help.chips.gg/en/articles/10404950-deposit-bonus-completed-wager.md): An article explaining what happens when you complete the wager.
- [Deposit bonus eligible games](https://help.chips.gg/en/articles/6884226-deposit-bonus-eligible-games.md): An article about whitelisted games for deposit bonus, db.
- [Playing multiple slots at the same time with deposit bonus?](https://help.chips.gg/en/articles/6884056-playing-multiple-slots-at-the-same-time-with-deposit-bonus.md): An article that talks about the recommending of NOT playing multiple slots at the same time while you are playing a deposit bonus.
- [Deposit bonus void/voided bets](https://help.chips.gg/en/articles/6882738-deposit-bonus-void-voided-bets.md): A guide outlining the process occurs when an illegal bet is placed during a deposit bonus.
- [Bonus buys during a deposit bonus?](https://help.chips.gg/en/articles/6882726-bonus-buys-during-a-deposit-bonus.md): An article about bonus buy during a deposit bonus.
- [Deposit bonus wager progress](https://help.chips.gg/en/articles/6883982-deposit-bonus-wager-progress.md): A quick guide on how to check your deposit bonus wager progress.
- [How to track your deposit bonus wager progress](https://help.chips.gg/en/articles/10375608-how-to-track-your-deposit-bonus-wager-progress.md): Easily track your progress and understand what’s needed to unlock your bonus funds.
- [Deposit bonus auto refund](https://help.chips.gg/en/articles/10346317-deposit-bonus-auto-refund.md): When an unused deposit bonus auto-refunds your deposit, how long it takes, and what happens to your locked balance.
- [Deposit bonus error code?](https://help.chips.gg/en/articles/6882214-deposit-bonus-error-code.md): An article about different errors while claiming a deposit bonus code, invalid code, user is not referred
- [How do you manually claim a deposit bonus code?](https://help.chips.gg/en/articles/6882101-how-do-you-manually-claim-a-deposit-bonus-code.md): A guide on how to claim a deposit bonus code
- [Does deposit bonus work with buying crypto?](https://help.chips.gg/en/articles/6882521-does-deposit-bonus-work-with-buying-crypto.md): How does deposit bonus work with buying crypto? Buying with credit card?
- [How can I cancel the deposit bonus?](https://help.chips.gg/en/articles/6882609-how-can-i-cancel-the-deposit-bonus.md): A guide on how to cancel your deposit bonus wager, or deposit bonus offer.
- [I completed the wager but I do not have my balance.](https://help.chips.gg/en/articles/6884216-i-completed-the-wager-but-i-do-not-have-my-balance.md): An articled explaining why you wouldn't receive your locked balance when you beat the wager.
- [Why does my balance say 0 after depositing with a deposit bonus?](https://help.chips.gg/en/articles/6882568-why-does-my-balance-say-0-after-depositing-with-a-deposit-bonus.md): A guide on how to identify that your deposit bonus locked balance has been credited and your wager is active.
- [Can I play with a different currency while my deposit bonus is active?](https://help.chips.gg/en/articles/6882590-can-i-play-with-a-different-currency-while-my-deposit-bonus-is-active.md): An article explaining how Chips.gg locked balance system works.
- [Bonus hunt during a deposit bonus?](https://help.chips.gg/en/articles/6884118-bonus-hunt-during-a-deposit-bonus.md): A discussion about bonus hunt during deposit bonus.
- [Are my games loading locked or normal balance?](https://help.chips.gg/en/articles/6981860-are-my-games-loading-locked-or-normal-balance.md): An article about why your balance shows 0 inside a slot after playing a deposit bonus, even if you have funds in the cashier.
- [Do I have a deposit bonus on my account?](https://help.chips.gg/en/articles/6882411-do-i-have-a-deposit-bonus-on-my-account.md): A guide on how to check if you have a deposit bonus enabled on your account or not.
- [What rewards and bonuses does Chips.gg offer?](https://help.chips.gg/en/articles/7130126-what-rewards-and-bonuses-does-chips-gg-offer.md): An article about some of the bonuses and rewards that you can earn while playing on Chips.gg .
- [How to redeem a bonus code?](https://help.chips.gg/en/articles/6702604-how-to-redeem-a-bonus-code.md): A guide on how and where you can redeem a code.
- [How to create a bonus code?](https://help.chips.gg/en/articles/6702535-how-to-create-a-bonus-code.md): A guide on how you can create a bonus code to giveaway.
- [What are bonus codes?](https://help.chips.gg/en/articles/6702512-what-are-bonus-codes.md): An article about bonus code, types of bonuses, redeem, create.
- [How long a bonus is saved if I close the slot?](https://help.chips.gg/en/articles/6160248-how-long-a-bonus-is-saved-if-i-close-the-slot.md): An informative article about how long each provider saves bonuses for after closing the slot, bonus hunt.
- [Does Chips.gg offer a birthday bonus?](https://help.chips.gg/en/articles/10370268-does-chips-gg-offer-a-birthday-bonus.md): An article about birthday bonus and how to qualify for it.
- [How do I become eligible for Chips.gg code drops?](https://help.chips.gg/en/articles/10330659-how-do-i-become-eligible-for-chips-gg-code-drops.md): Chips.gg drops bonus codes on social media and in chat. Eligibility rules and how to catch code drops.
- [What is a Cashreload Wager?](https://help.chips.gg/en/articles/7128484-what-is-a-cashreload-wager.md): A guide about Cashreload type Wager, how to claim and play one.

## Gameplay

- [Favorites Games!](https://help.chips.gg/en/articles/6827315-favorites-games.md): A guide on how to add and remove games from your favorite page.
- [How to play Dice?](https://help.chips.gg/en/articles/6143208-how-to-play-dice.md): A guide on how to play the Provably Fair Dice game on Chips.gg
- [How to play Keno?](https://help.chips.gg/en/articles/10327784-how-to-play-keno.md): A guide on how to play the Provably Fair Keno game on Chips.gg
- [How to play Limbo?](https://help.chips.gg/en/articles/10327813-how-to-play-limbo.md): A guide on how to play the Provably Fair Limbo game on Chips.gg
- [How to play Crash?](https://help.chips.gg/en/articles/6143307-how-to-play-crash.md): A guide on how to play the Provably Fair Crash game on Chips.gg
- [How to play Mines](https://help.chips.gg/en/articles/13933450-how-to-play-mines.md): A guide on how to play the Provably Fair Mines game on Chips.gg
- [How to play HiLo?](https://help.chips.gg/en/articles/13933410-how-to-play-hilo.md): A guide on how to play the Provably Fair HiLo game on Chips.gg
- [How to play Plinko](https://help.chips.gg/en/articles/13933559-how-to-play-plinko.md): A guide on how to play the Provably Fair Plinko game on Chips.gg
- [How to play Coinflip](https://help.chips.gg/en/articles/13933508-how-to-play-coinflip.md): A guide on how to play the Provably Fair Coinflip game on Chips.gg
- [How to play Video Poker](https://help.chips.gg/en/articles/13933065-how-to-play-video-poker.md): A guide on how to play the Provably Fair Video Poker game on Chips.gg,
- [How to play Russian Roulette?](https://help.chips.gg/en/articles/13933357-how-to-play-russian-roulette.md): A guide on how to play the Provably Fair Russian Roulette game on Chips.gg
- [How to play Roulette Classic?](https://help.chips.gg/en/articles/6143597-how-to-play-roulette-classic.md): A guide on how to play the Provably Fair Roulette Classic game on Chips.gg
- [How to play Roulette Fortune?](https://help.chips.gg/en/articles/10327882-how-to-play-roulette-fortune.md): A guide on how to play the Provably Fair Roulette Fortune game on Chips.gg
- [How to play Roulette Double?](https://help.chips.gg/en/articles/13933334-how-to-play-roulette-double.md): A guide on how to play the Provably Fair Roulette Double game on Chips.gg
- [How to play Simplified Roulette?](https://help.chips.gg/en/articles/6143376-how-to-play-simplified-roulette.md): A guide on how to play Simplified Roulette on Chips.gg, provably fair, Chips Originals.
- [What is Roulette Classic](https://help.chips.gg/en/articles/13933191-what-is-roulette-classic.md): A guide on how to play the Provably Fair Roulette Classic game on Chips.gg
- [Minigames](https://help.chips.gg/en/articles/6337494-minigames.md): An article about minigames, mini-games, tickets, prize wheel, and more rewards that Chips.gg has to offer.
- [The casino page](https://help.chips.gg/en/articles/13956081-the-casino-page.md): Explore the Chips.gg Casino page featuring top slots, live game shows, blackjack, roulette, baccarat, and the most played games from leading providers.
- [How to play slots?](https://help.chips.gg/en/articles/13956965-how-to-play-slots.md): Learn how to play slot games by setting your bet, spinning the reels, and landing winning symbol combinations to unlock payouts and bonus features.
- [How to play live casino?](https://help.chips.gg/en/articles/6143567-how-to-play-live-casino.md): A guide on how to play some live dealers games at Chips.gg, blackjack, baccarat, roulette, monopolly live, crazy time, mega wheel
- [Prize wheel](https://help.chips.gg/en/articles/6337523-prize-wheel.md): A guide on how to exchange a ticket to play the prize wheel minigame.
- [How to play Blackjack](https://help.chips.gg/en/articles/13924533-how-to-play-blackjack.md): A guide on how to play the Provably Fair Blackjack game on Chips.gg
- [How to play slots at Chips.gg?](https://help.chips.gg/en/articles/6143535-how-to-play-slots-at-chips-gg.md): A guide on how to enjoy playing slots on Chips.gg
- [How to play slots in FUN mode](https://help.chips.gg/en/articles/6143605-how-to-play-slots-in-fun-mode.md): A guide on how to play slots for free, playing with fun tokens, worthless tokens.
- [How to open multiple games at the same time?](https://help.chips.gg/en/articles/6143153-how-to-open-multiple-games-at-the-same-time.md): A guide on how you can play up to 4 provider games at the same time in the same tab, slots, live dealer
- [How to use Auto bet for Chips Originals games?](https://help.chips.gg/en/articles/6143108-how-to-use-auto-bet-for-chips-originals-games.md): A guide on how to use the Auto bet on Chips.gg, Dice, Crash, Simplified, Advanced, Roulette, Martingale, ON LOSS, ON WIN, Stop profit, loss
- [How to find your bet replay link](https://help.chips.gg/en/articles/16918306-how-to-find-your-bet-replay-link.md): Want to share a bet, check a previous game, or send a specific bet to Support? You can quickly get the Bet Replay link directly from your betting history.
- [What is RTP?](https://help.chips.gg/en/articles/6142890-what-is-rtp.md): An article explaining RTP on slots - Return to player - house edge
- [How to check RTP \(Return to Player\)](https://help.chips.gg/en/articles/10375033-how-to-check-rtp-return-to-player.md): What RTP \(Return to Player\) means, how house edge relates to it, and how to check a game's RTP on Chips.gg.
- [How to change client seed?](https://help.chips.gg/en/articles/6142951-how-to-change-client-seed.md): A guide on how to change your client seed for provably fair games on Chips.gg, dice, crash, simplified roulette, advanced roulette.
- [How to verify a dice bet outcome?](https://help.chips.gg/en/articles/6143017-how-to-verify-a-dice-bet-outcome.md): A detailed guide on how to verify the outcome of a dice bet?
- [How to verify crash bet outcome](https://help.chips.gg/en/articles/6143066-how-to-verify-crash-bet-outcome.md): A guide on how to verify the outcome of a crash bet, provably fair.
- [What is provably fair?](https://help.chips.gg/en/articles/6142915-what-is-provably-fair.md): An articles about provably fair in general, and provably fair games on Chips.gg, Dice, Crash, Simplified Roulette, Advanced Roulette.
- [How to verify a Simplified Roulette bet outcome?](https://help.chips.gg/en/articles/6143105-how-to-verify-a-simplified-roulette-bet-outcome.md): A guide on how to verify a Simplified Roulette bet, provably fair

## Affiliate Program

- [How do I refer and earn?](https://help.chips.gg/en/articles/10375125-how-do-i-refer-and-earn.md): Refer friends to Chips.gg with your referral code and earn a share of their wagering activity. How referrals work and where to find your link.
- [How do I become an affiliate? \(Sponsorship/Partnership\)](https://help.chips.gg/en/articles/6190192-how-do-i-become-an-affiliate-sponsorship-partnership.md): An article on how to become a partner streamer with Chips, partnership, collaboration, twitch, stream.
- [How to attach a referral code](https://help.chips.gg/en/articles/6156073-how-to-attach-a-referral-code.md): A guide on how to attach a referral code.
- [Where can I find my referral code?](https://help.chips.gg/en/articles/6156007-where-can-i-find-my-referral-code.md): A guide on where to locate your affiliate code, or create a new campaign, affiliate link.
- [Where to claim affiliate earnings?](https://help.chips.gg/en/articles/6827214-where-to-claim-affiliate-earnings.md): A guide on how to claim your affiliate earnings, referral funds, rewards.
- [Affiliate code change policy](https://help.chips.gg/en/articles/15682783-affiliate-code-change-policy.md): Affiliate code changes are only allowed under strict conditions to protect fairness.

## Promotions

- [What are the different promotions/races?](https://help.chips.gg/en/articles/6452466-what-are-the-different-promotions-races.md): A general article about the different type of races chips.gg has to offer to it's players.
- [What is Beat the Boss \(BTB\) Promotion?](https://help.chips.gg/en/articles/6452456-what-is-beat-the-boss-btb-promotion.md): A quick guide/article about the ultimate multiplier challenge with a thrilling twist!
- [What is the $100,000 monthly wager race?](https://help.chips.gg/en/articles/13991262-what-is-the-100-000-monthly-wager-race.md): A quick guide/article about $100,000 Monthly Wager Race
- [What is a points promotion/race?](https://help.chips.gg/en/articles/6452059-what-is-a-points-promotion-race.md): A quick guide/article about the points race, how it works, rules, prizes, and more.
- [What is the closest multiplier promotion/race?](https://help.chips.gg/en/articles/6451944-what-is-the-closest-multiplier-promotion-race.md): An article about the closest multiplier race type, how it works, rules, prizes, and more.
- [What is the highest multiplier promotion/race?](https://help.chips.gg/en/articles/6451911-what-is-the-highest-multiplier-promotion-race.md): An article about the highest multiplier race type, how it works, rules, prizes, and more.
- [Where can I find the promotion I created?](https://help.chips.gg/en/articles/6786244-where-can-i-find-the-promotion-i-created.md): A quick guide/article about where to locate a promotion / race you have created, and share the link with your affiliates and friends.
- [What are Challenges?](https://help.chips.gg/en/articles/14002923-what-are-challenges.md): A quick guide on what Challenges are here on Chips.gg
- [Wager Promotion \(race\)](https://help.chips.gg/en/articles/6446711-wager-promotion-race.md): An article about the wager race, how it works, rules, prizes, and more.
- [Create a Highest Multiplier Promotion \(Simple\)](https://help.chips.gg/en/articles/6786120-create-a-highest-multiplier-promotion-simple.md): A guide on how you can create a Highest / Biggest multiplier promotion, personal race for your campaign.
- [Create a Highest Multiplier Promotion \(Advanced\)](https://help.chips.gg/en/articles/6786418-create-a-highest-multiplier-promotion-advanced.md): A guide on how you can create an Advanced Highest / Biggest multiplier promotion.
- [What is weighted wager?](https://help.chips.gg/en/articles/13980530-what-is-weighted-wager.md): A quick guide on what and how weighted wager is

## Technical Support

- [How to deal with technical issues](https://help.chips.gg/en/articles/10385764-how-to-deal-with-technical-issues.md): Everything you need to know about navigating technical challenges and how we’re here to help!
- [How to contact us?](https://help.chips.gg/en/articles/6610012-how-to-contact-us.md): A list of emails for different departments of Chipsgg, support, contact, work, complaints, partnership and sponsorship, email address.
- [Missing win or incorrect payout](https://help.chips.gg/en/articles/13615706-missing-win-or-incorrect-payout.md): Learn what to do if you experience a missing win or incorrect payout on Chips.gg and how to report the issue for a fast and fair review.
- [What to fo if a game freezes or disconnects](https://help.chips.gg/en/articles/10385864-what-to-fo-if-a-game-freezes-or-disconnects.md): Solve game freezes and disconnections instantly plus expert tips to restore gameplay, prevent interruptions, and optimize your connection.
- [How to handle issues with live game providers](https://help.chips.gg/en/articles/10351727-how-to-handle-issues-with-live-game-providers.md): Learn how to report and resolve issues with live game providers on Chips.gg
- [How to report issues with third-party providers](https://help.chips.gg/en/articles/13567948-how-to-report-issues-with-third-party-providers.md): Learn how to report issues with third-party game providers on Chips.gg, including stuck games, missing wins, and technical errors.
- [Why is a game or provider unavailable?](https://help.chips.gg/en/articles/13567760-why-is-a-game-or-provider-unavailable.md): Learn why a game or provider may be unavailable on Chips.gg and what causes temporary outages, restrictions, or maintenance.
- [Which providers save bonuses and free spins?](https://help.chips.gg/en/articles/10385908-which-providers-save-bonuses-and-free-spins.md): Learn which game providers save bonuses and free spins, how progress is protected during disconnections, and how long bonus rewards stay active on Chips.gg.
- [How to clear cache and cookies on your computer](https://help.chips.gg/en/articles/10375300-how-to-clear-cache-and-cookies-on-your-computer.md): Learn how to clear cache and cookies on your computer to fix loading issues, speed up your browser, and ensure Chips.gg runs smoothly.
- [How to clear cache and cookies on your mobile device](https://help.chips.gg/en/articles/10375313-how-to-clear-cache-and-cookies-on-your-mobile-device.md): Learn how to clear cache and cookies on your mobile device to fix browsing issues, improve performance, and ensure Chips.gg loads and functions properly.
- [Invalid token ID error](https://help.chips.gg/en/articles/10327700-invalid-token-id-error.md): What the invalid token ID error means, why it appears, and the quick fixes: refresh, re-login, clear cache.
- [ID not found error](https://help.chips.gg/en/articles/10327688-id-not-found-error.md): Learn how to fix the “ID not found” email error on Chips.gg and regain access by verifying your email or correcting login details.
- [Can't log in? Login issues and fixes](https://help.chips.gg/en/articles/10385818-can-t-log-in-login-issues-and-fixes.md): Fix login problems on Chips.gg: wrong password, 2FA code not working, account locked, or the site not loading your sign-in.

## Sports

- [Sports betting on Chips.gg](https://help.chips.gg/en/articles/10385712-sports-betting-on-chips-gg.md): We’re here to ensure you know your rights, understand our responsibilities, and feel confident in navigating any changes on sportsbook
- [What and how to place a single bet](https://help.chips.gg/en/articles/13524210-what-and-how-to-place-a-single-bet.md): Learn how to place a single bet on sports at Chips.gg and discover how single bets work, potential winnings, and betting tips for beginners.
- [What and how to place a multi / combo bet](https://help.chips.gg/en/articles/13524412-what-and-how-to-place-a-multi-combo-bet.md): Learn how to place multi, combo, accumulator, and parlay bets on Chips.gg Sports. Understand how they work, how to build them, and how combined odds can boost potential winnings.
- [What and how to place a system Bet](https://help.chips.gg/en/articles/13524568-what-and-how-to-place-a-system-bet.md): Learn how to place a system bet on Chips.gg Sports, understand how it works, how it differs from combo bets, and how it can increase your chances of winning even if some selections lose.
- [Difference between a single bet, combo bet, and system bet](https://help.chips.gg/en/articles/13524701-difference-between-a-single-bet-combo-bet-and-system-bet.md): Learn the difference between single bets, combo bets \(parlays\), and system bets on Chips.gg Sports to choose the right betting option for your style and risk level.
- [Where can I find my ticket ID?](https://help.chips.gg/en/articles/13525195-where-can-i-find-my-ticket-id.md): Learn where to find your ticket ID on Chips.gg Sports, how to use it to track bets, contact support, and manage your betting history.
- [How to share my bet slip or bet link?](https://help.chips.gg/en/articles/13525353-how-to-share-my-bet-slip-or-bet-link.md): Learn how to share your bet slip or bet link on Chips.gg Sports, so friends can view your selections and follow your sports bets easily.
- [What is cash out?](https://help.chips.gg/en/articles/13526859-what-is-cash-out.md): Learn what Cash Out is in sports betting, how Cash Out works on Chips.gg, and when you can settle your bet early for guaranteed returns.
- [What is a bet builder?](https://help.chips.gg/en/articles/13556907-what-is-a-bet-builder.md): Learn how the Bet Builder feature lets you combine multiple outcomes into one bet, calculate final odds, and customize combos on Chips.gg.
- [What is early payout?](https://help.chips.gg/en/articles/13567043-what-is-early-payout.md): Learn what Early Payout is, how it works, and when your sports bet can be settled as a win before the match ends on Chips.gg.
- [How to change odds format \(Decimal, Fractional, American\)](https://help.chips.gg/en/articles/13525987-how-to-change-odds-format-decimal-fractional-american.md): Learn how to change odds format on Chips.gg Sports and understand decimal \(European\), fractional, and American odds to read betting odds your way.
- [What do betting odds mean?](https://help.chips.gg/en/articles/13526249-what-do-betting-odds-mean.md): Learn what betting odds mean on Chips.gg Sports, how to read them, and how odds show probability, risk, and potential winnings.
- [How to calculate potential winnings](https://help.chips.gg/en/articles/13526453-how-to-calculate-potential-winnings.md): Learn how to calculate potential winnings in sports betting on Chips.gg using betting odds and stake to understand your possible payout before placing a bet.
- [Why do odds change after I place a bet?](https://help.chips.gg/en/articles/13526489-why-do-odds-change-after-i-place-a-bet.md): Learn why betting odds change on Chips.gg Sports, what causes odds movement, and whether odds changes affect bets you’ve already placed.
- [What is handicap betting? \(Meaning and benefits\)](https://help.chips.gg/en/articles/13526799-what-is-handicap-betting-meaning-and-benefits.md): Learn what handicap betting is, how it works on Chips.gg Sports, and the key benefits of using handicaps to balance your wagers and boost betting strategy.
- [What is Asian handicap betting?](https://help.chips.gg/en/articles/13554416-what-is-asian-handicap-betting.md): Learn what Asian Handicap betting is, how it works here on Chips.gg, and how half-goal and quarter-goal handicaps remove draws and reduce betting risk.
- [What is European handicap betting?](https://help.chips.gg/en/articles/13554463-what-is-european-handicap-betting.md): European Handicap betting explained. Learn how full-goal handicaps and three-way outcomes work to unlock higher odds on Chips.gg Sports.
- [Asian vs European Handicap: What’s the Difference?](https://help.chips.gg/en/articles/13554632-asian-vs-european-handicap-what-s-the-difference.md): Learn the difference between Asian Handicap and European Handicap betting, including draws, goal lines, risk levels, and which option suits your betting style.
- [What is Three-Way Handicap Betting?](https://help.chips.gg/en/articles/13555169-what-is-three-way-handicap-betting.md): Discover what Three-Way Handicap betting is, how it differs from Asian and European Handicaps, and how to use it to predict match outcomes and goal margins.
- [What is No-Draw Handicap Betting?](https://help.chips.gg/en/articles/13555182-what-is-no-draw-handicap-betting.md): Learn what No-Draw Handicap betting is, how it removes the draw, and how it compares to full Asian Handicap for smarter, controlled bets.
- [What are free bets and how do they work?](https://help.chips.gg/en/articles/13555220-what-are-free-bets-and-how-do-they-work.md): Learn what free bets are, how they work, and how they let you place risk-free wagers to explore betting markets on Chips.gg.
- [How to use a free bet](https://help.chips.gg/en/articles/13555825-how-to-use-a-free-bet.md): Learn how to use a Freebet effectively, including placing bets, selecting markets, and maximizing potential winnings on Chips.gg.
- [Why didn’t my free bet work?](https://help.chips.gg/en/articles/13556442-why-didn-t-my-free-bet-work.md): Discover common reasons why your Freebet didn’t work and learn how to avoid issues to make the most of your Chips.gg promotions.
- [What is ComboBoost?](https://help.chips.gg/en/articles/13556941-what-is-comboboost.md): Learn how Chips.gg ComboBoost increases your multi-bet payouts
- [What are sports promotions?](https://help.chips.gg/en/articles/13991735-what-are-sports-promotions.md): A quick guide/article about our sports promotions.
- [Understanding sports betting rules & policies](https://help.chips.gg/en/articles/13556602-understanding-sports-betting-rules-policies.md): Learn the essential sports betting rules and policies, including bet eligibility, settlement, and account requirements for safer wagering on Chips.gg.
- [What happens if a match is cancelled or postponed?](https://help.chips.gg/en/articles/13556728-what-happens-if-a-match-is-cancelled-or-postponed.md): Learn what happens to your bets if a match is cancelled or postponed on Chips.gg, including rules for live bets and defined outcomes.
- [Why are my limits low?](https://help.chips.gg/en/articles/13527542-why-are-my-limits-low.md): Learn why your betting limits may be low on Chips.gg, what factors affect limits, and how to manage or increase them responsibly.
- [What is a void bet in sports betting?](https://help.chips.gg/en/articles/13556746-what-is-a-void-bet-in-sports-betting.md): Learn what a void bet is, when bets are cancelled, and how Chips.gg handles bets affected by format changes or unusual circumstances.
- [Why is my bet still pending?](https://help.chips.gg/en/articles/13556863-why-is-my-bet-still-pending.md): Learn why your bet may still be pending on Chips.gg, including factors like live events, unsettled outcomes, and verification delays.

## Chat

- [The NEW chat rain](https://help.chips.gg/en/articles/6666827-the-new-chat-rain.md): Learn what Chat Rain is on Chips.gg and how it works
- [Chat guidelines](https://help.chips.gg/en/articles/10375276-chat-guidelines.md): Learn the Chips.gg chat guidelines, including rules on respectful behavior, privacy, spam, links, and fair participation to keep chat fun and safe for everyone.
- [What is chat trivia?](https://help.chips.gg/en/articles/6666840-what-is-chat-trivia.md): Learn what Chat Trivia is on Chips.gg, how to play trivia games in chat, earn tickets, and compete for real prizes.
- [How to send a tip to another player?](https://help.chips.gg/en/articles/6672159-how-to-send-a-tip-to-another-player.md): A quick guide on how to give a tip to another player.
- [Why didn't I receive rain in chat?](https://help.chips.gg/en/articles/13568887-why-didn-t-i-receive-rain-in-chat.md): Learn why you may not have received a Chat Rain on Chips.gg and what eligibility rules determine who gets rewarded.
- [Why is chat spam not allowed?](https://help.chips.gg/en/articles/13569097-why-is-chat-spam-not-allowed.md): Learn why chat spam is not allowed on Chips.gg and how spam rules help keep chat fair, readable, and enjoyable for everyone.
- [Multiple accounts & chat abuse](https://help.chips.gg/en/articles/13569110-multiple-accounts-chat-abuse.md): Learn why using multiple accounts in chat is not allowed on Chips.gg and how it impacts fairness, rewards, and moderation.
- [Fair use of chat rewards](https://help.chips.gg/en/articles/13569142-fair-use-of-chat-rewards.md): Learn how fair use rules apply to chat rewards on Chips.gg and what behavior may affect eligibility for Chat Rain, Trivia, and giveaways.
- [Why was I muted or restricted?](https://help.chips.gg/en/articles/13568864-why-was-i-muted-or-restricted.md): Learn why a chat mute or restriction may happen on Chips.gg, what actions can trigger it, and how to regain full chat access.
- [Why can't I chat?](https://help.chips.gg/en/articles/6672263-why-can-t-i-chat.md): A guide on how to resolve the chat error of not being able to chat.

## Play Responsibly

- [Responsible Gaming](https://help.chips.gg/en/articles/10327735-responsible-gaming.md): Your safety and enjoyment are our top priorities, which is why we provide a range of tools designed to help you stay in control of your gaming experience.
- [Understanding the risks of gambling.](https://help.chips.gg/en/articles/10386082-understanding-the-risks-of-gambling.md): Here at Chips.gg, we’re all about giving you the thrill of gaming, but we believe in being upfront: gambling carries risks. isn’t just important, it’s the first step toward a responsible and enjoya...
- [Reality check](https://help.chips.gg/en/articles/6821578-reality-check.md): Stay aware of the time you spend on site in each session by enabling your reality check.
- [Betting cooldown](https://help.chips.gg/en/articles/6676159-betting-cooldown.md): A guide on how to use the betting cooldown to help you take a break.
- [The safe \(Safe lock\)](https://help.chips.gg/en/articles/6793394-the-safe-safe-lock.md): A guide on how to use the safe, move funds in and out of the safe.