Sometimes a Freebet doesn’t behave as expected, leaving bettors frustrated. Understanding the rules, restrictions, and common pitfalls helps you avoid mistakes. Chips.gg breaks down why a Freebet may fail and how to ensure smooth betting.
Freebet Expired
Our Freebets have a limited validity period. If you don’t use them before the expiration date, they become void.
Example:
You received a $10 Freebet valid for 7 days but didn’t place it in time. Freebet becomes inactive and cannot be used.
Minimum Odds Not Met
Freebets often require a minimum odds threshold. Bets placed below or beyond this limit may not qualify.
Example:
A Freebet requires minimum odds of 1.5. Placing it on a 1.3 odds market will not count.
Wrong Market or Event
Some Freebets are restricted to specific sports, leagues, or events. Betting outside the allowed markets invalidates the Freebet.
Example:
A $10 Freebet valid for Premier League soccer. Placing it on a Champions League game won’t work.
Terms of the Freebet Type
The type of Freebet affects what happens if it wins:
Free Money: Returns both stake and winnings
Bet Refund (Stake Not Returned): Returns only winnings
If you expected the stake to be included but had a Bet Refund type, it may seem like it “didn’t work,” though the Freebet actually functioned correctly.
Example:
$10 Bet Refund Freebet at 2.0 odds. You win $10 profit but not the $10 stake. It’s working as designed.
Technical or Account Issues
Occasionally, bets may not register due to:
Logging out during placement
Browser or app glitches
Incorrect account balance selection
Account limit restrictions
Tip: Reach out to our live support for assistance for cases like these
Freebets may not work due to expiry, odds, market restrictions, or Freebet type rules. By understanding these common issues, you can use promotions effectively and avoid frustration while betting on Chips.gg.
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