What does the failure status mean?
A failure status means the withdrawal was not broadcast: no transaction ID was created and no funds left your account. Your balance is not lost.
If you see this status, contact our live support. We will locate the withdrawal, tell you why it failed, and return the funds to your balance if they were deducted.
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Can’t find what you’re looking for? Still have questions?
We know not everything fits into an FAQ. For anything more specific or complex, our Live Support Team can assist you further.