First of all we want you to stay calm, and be sure that your funds are safe. Even if you haven't received your withdraw or you see no trace of it yet, do not worry, your funds are safe and they aren't lost as long as you didn't withdraw to a wrong address.
Now to start, What happen when you issue a withdraw?
When you confirm a withdraw, 2 processes are made immediately:
Funds are deducted from your balance
Transaction is published on the network.
in Chips.gg the withdraw will only show in history after it has been confirmed on the network. While it is pending confirmation it will have no history.
Withdraws on Tron and XRP networks usually gets confirmed immediately, so the withdraw is delivered and show in your history.
While withdraws on Bitcoin, Ethereum, or BSC networks depending on many factors such as fees and network conjunction might take longer to confirm, and that is why you don't see it in your history nor you receive it.
Usually just waiting it out will resolve the issue and your withdraw will be delivered and you will see it in your history.
It has been 12 hours and nothing...
In cases where extreme time has passed and you still haven't received your withdraw nor you see a trace for it in your history, you should contact our support and ask them to check on your withdraw.
To help our agents locate your withdraw please provide them with the following:
Currency withdrawn
Chain on which the currency was withdrawn
Amount of the withdraw
These information will be sufficient for our agents to detect if you withdraw is still pending (Which would be a rare case), or if it has failed and you are issued a refund.
Either case as we said in the beginning as long as you withdrawn to the correct address, your funds are safe and nothing will be ever lost.