Check Your Email Confirmation:
After purchasing cryptocurrency through Moonpay, you will receive a confirmation email.
This email includes:
Transaction details (e.g., amount, currency).
Current status of the transaction (e.g., “pending” or “confirmed”).
Transaction is Pending:
A “pending” status means the transaction has not yet been sent to your CHIPS.GG address.
This is normal and does not require further action on your part.
The transaction will automatically update once processed.
Transaction is Confirmed:
Moonpay will notify you via email when the transaction is completed.
The updated email will include the transaction hash and confirmation details.
If in case you are still having problems, feel free to reach out to our Live Support and we'll be more than happy to assist you further.
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Can’t find what you’re looking for? Still have questions?
We know not everything fits into an FAQ. For anything more specific or complex, our Live Support Team can assist you further.