Our account system primarily relies on your Username and UserID, which are permanent. However, players have the option to update their email address under certain conditions.
For Unverified Emails
Players who have not yet verified their email can reset it without needing access to the current email. Access to the new email is required to complete the verification.
Steps to Reset an Unverified Email:
Request a Reset Email Link:
Navigate to Profile > Security and locate the Reset Email section.
Input the following information:
Current email address
New email address
Password
2FA (if enabled)
Click on Change Email, and an email will be sent to your new email address.
Open the Email and Follow the Reset Link:
Check your new email for a message from [email protected].
Click on the RESET YOUR EMAIL button in the email to complete the process.
For Verified Emails
Players with a verified email must have access to their current email to update it. This process is automated, and support cannot manually change your email.
If you do not have access to your current email, contact your email provider to recover it first.
Steps to Change a Verified Email:
Request a Change Email Link:
Navigate to Profile > Security and locate the Change Email section.
Input your current email address, and a confirmation email will be sent to you.
Open the Email and Follow the Reset Link:
Check your current email for a message from [email protected].
Click on the RESET YOUR EMAIL button in the email and input your new email address when prompted.
Important Notes
The reset link will expire after a set period. If it expires, you can request a new one.
Your new email address will require verification. Follow the steps in the verification email sent to you.
If you encounter issues locating the email, refer to the **Locate Email from **[email protected] section.
For further assistance, feel free to contact our support team. We’re here to help!