Whether it’s Evolution Gaming or Pragmatic Play, we’ve got your back!
To resolve game-related issues quickly, follow this two-step approach:
Start with the game provider’s support and then loop in our Chips.gg team for any additional help. Let’s break it down:
Step-by-Step Guide
Step 1: Start with the Game Provider’s Support
Depending on the game provider, you can reach out directly to their live support team while you’re still in the game:
For Evolution Gaming:
Click the Help Menu (located in the top-right corner of the game screen).
Select the Live Support button (look for the headset icon).
Their support team will assist you right within the game.
For Pragmatic Play:
Open the chat window used for dealer/host communication.
Click on the Headset Icon to switch to their support team.
They’ll address your issue in real time.
Step 2: Share the Details
If the provider is unable to resolve the issue immediately:
Request a Case ID (e.g., SD-2498410) for tracking purposes.
Take note of any specific instructions or updates they provide.
Step 3: Reach Out to Chips.gg Support
Once the game provider has investigated the matter:
Contact Chips.gg support at [email protected] or via our live chat.
Share the Case ID and any relevant details (e.g., game type, time of issue, screenshots if available).
Allow our support team ample time to follow up with the provider and resolve the matter.
We’ll do our utmost to ensure the issue is handled as quickly and smoothly as possible!