While most games on Chips.gg run smoothly, issues can occasionally occur due to third-party providers. Reporting the problem correctly helps resolve it faster and ensures your gameplay is protected. This guide explains when to report an issue, what details to include, and what happens next.
When Should You Report a Provider Issue?
You should report an issue if a game freezes, disconnects without resuming, shows incorrect results, or if a win or bonus does not appear correctly. If refreshing the game or reconnecting does not resolve the issue, it’s best to stop playing and report it.
Reporting issues early helps prevent duplicate bets, missing payouts, or unresolved bonus states. Avoid continuing to play in the same game until the issue is reviewed.
Live Provider Support
Some live casino providers offer direct in-game support, which can resolve issues immediately.
Evolution Gaming
Evolution Gaming provides live chat support for errors or disputes within their games.
To access Evolution support:
Click the headset icon in the lobby or in the in-game chat window
Explain the issue clearly to the agent
headset icon on the farthest right
If the agent directs you to contact Chips.gg support, request a Case ID and share it with our support team. This allows us to follow up directly with Evolution for faster resolution.
Reporting Issues with Other Providers
For technical issues involving other game providers, please gather the following information before contacting Chips.gg support:
Approximate time and date of the issue
Game name and provider
Currency pair used
Bet ID, if available
Providing accurate details allows the provider to trace the game session and verify outcomes quickly. Screenshots or screen recordings can also be helpful, but are not required.
Resolution times vary by provider, but our live support will update you once the investigation is complete.
What Not to Do During a Provider Issue
If you experience a problem, avoid:
Repeatedly refreshing or reopening the game
Placing additional bets in the same game
Switching devices mid-session
Clearing cache before capturing key details
These actions can make investigation more difficult and slow resolution.
Reporting third-party provider issues correctly helps protect your balance and ensures fair outcomes. Use in-game live support when available, and share clear details with Chips.gg support when needed. If something doesn’t look right, report it early and let the process work for you.
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