Account
Passwords, email, 2FA, and keeping your account secure.
28 articles
- KYC tier 3 (Proof of funds)An informative article regarding KYC tier 3 - Proof of funds
- How to check your stats, profit and loss (PnL), and historySee your PnL, total wagered, deposits, withdrawals, and bet-by-bet history in your Chips.gg profile: Statistics, History, and Transactions.
- Can I use a VPN on Chips.gg?
- What is a VPN and how does it affect your play?
- KYC tier 2 (Identity Verification)An informative article regarding KYC tier 2 - Identity Verification
- KYC tier 1 (Basic Information)An informative article regarding KYC tier 1 - Basic Information on Chips.gg
- KYC (Know Your Customer)A guide on what KYC is, why is it needed, and how to complete it on your account, Tier 1, Tier 2, and Tier 3.
Account Basics
For new users and first-time setup.
- Chips FeaturesA quick overview on what you can do here at Chips.gg
- How to personalize your account name?You can create and change a nickname that will show up in chats and across the platform.
- Change profile avatar & bannerA guide on how to change your profile avatar and banner.
- Where can I find my user id?A guide on where you can find your User id or player id.
- How to locate your bet historyYour bet history is at your fingertips, and we’ve made it super easy to navigate.
- How to check and find your levelWhether you're aiming for a higher VIP level or just want to see your progress, we’ve made it super easy to track.
- Restricted CountriesWhich countries are restricted from playing on Chips.gg, what happens if you connect from one, and how licensing rules apply.
- How to maintain a single accountChips.gg allows one account per player. What the single-account policy covers and how to avoid accidental violations.
Login, Passwords & Email Access
When users can’t log in or need to update credentials.
- How to change password?Forgot your password? Don't worry. We got you covered. here's a guide on how to change your account password.
- Strong passwordA guide on how to setup a strong password, password examples, and special characters.
- How to change your account informationUpdating your account information is quick, easy, and fully in your control!
- How to change email?A guide on how to change your email address for your account.
- Lost access to email?Player has forgotten the email they have used when they signed up
- Request new verification emailHow to request a new verification email if yours expired or you never received one.
- How to change your account passwordChange your Chips.gg account password step by step, including what to do if you cannot access your current one.
- I forgot my passwordA guide on how to reset or change a forgotten or lost password.
Two-Factor Authentication (2FA / OTP)
Everything related to account security and OTP issues.
- What is 2FA or OTP code?An introduction into 2FA Two Factor Authentication, and the usage of OTP code.
- How to setup 2FA?A Guide on how to setup 2FA , Two Factor Authentication, OTP , and on installing Authy app, Google Authenticator .
- How to reset 2FA?A guide that help you recover your 2FA account, or reset 2FA
- My 2FA doesn't workA guide on how to trouble shoot if you 2FA code isn't working, error Invalid OTP code .
- My Google Authenticator 2FA code doesn't workA guide on how to troubleshoot time correction for google authenticator 2fa code, invalid OTP.