All Collections
Account
Register, signup, password, email, 2FA, Self Exclusion.
32 articles
Verify your emailA guide on how to verify your email address
Change Profile Avatar & BannerA guide on how to change your profile avatar and banner.
Loss LimitA guide on how to setup a loss limit on your account.
Reality CheckStay aware of the time you spend on site in each session by enabling your reality check.
Self ExclusionExclude yourself from accessing the site temporally or permanently .
Betting CooldownA guide on how to use the betting cooldown to help you take a break.
Session LimitControl your time awareness by setting a limit for your session to auto log you out.
My Google Authenticator 2FA code doesn't workA guide on how to troubleshoot time correction for google authenticator 2fa code, invalid OTP.
How to register an account?A guide on how to register or signup a new account.
My 2FA doesn't workA guide on how to trouble shoot if you 2FA code isn't working, error Invalid OTP code .
How to setup 2FA?A Guide on how to setup 2FA , Two Factor Authentication, OTP , and on installing Authy app, Google Authenticator .
How to change email?A guide on how to change your email address for your account.
How to change password?A guide on how to change your account's password.
I forgot my passwordA guide on how to reset or change a forgotten or lost password.
Strong passwordA guide on how to setup a strong password, password examples, and special characters.
Request new verification emailHow to request a new verification email if yours expired or you never received one.
What is 2FA or OTP code?An introduction into 2FA Two Factor Authentication, and the usage of OTP code.
Wager LimitA guide on how to setup a wager limit on your account.
How to reset 2FA?A guide that help you recover your 2FA account, or reset 2FA
How to get started at Chips.gg ?What are the first steps you need to do to start playing at Chips.gg .
Where can I find my user id?A guide on where you can find your User id or player id.
Restricted Countries
How to change your account informationUpdating your account information is quick, easy, and fully in your control!
How to change your account passwordReset your password
How to check and find your levelWhether you're aiming for a higher VIP level or just want to see your progress, we’ve made it super easy to track.
How to contact customer supportNeed help? Check below.
Deposits made to the wrong chainPlayer made a deposit to the wrong chain.
Lost access to email?Player has forgotten the email they have used when they signed up
How to deal with an email related error (ID not found error)Email concern. Player getting the (ID Not Found) Error.
How to locate your bet historyYour bet history is at your fingertips, and we’ve made it super easy to navigate.
How to personalize my account name?You can create and change a nickname that will show up in chats and across the platform.
Taking a break: Self-exclusion optionNeed some time off? You can temporarily self-exclude your account for a certain period.