Guide for Players Using a Deposit Bonus: Missing Balance Issue
This guide is for players who have deposited funds, and received confirmation, but don’t see the balance in their account.
How to Confirm Your Deposit is Complete
After making a deposit, you’ll receive a notification once the deposit is processed and credited to your account. This happens after the deposit bonus is activated (look for the second arrow from the top in your notification center).
This notification means that your locked balance has been credited to you.
Why Doesn’t My Deposit Show in My Main Wallet?
If your notification confirms a 50 USDT deposit and an active deposit bonus wager, but your main wallet doesn’t reflect the 50 USDT, don’t worry.
During a deposit bonus, your deposit isn’t added to your main balance. Instead, it’s stored as a locked balance, which can only be viewed when you open a casino game.
In the image below, you can see the total amount of $150 ($50 initial deposit + $100 which is the 200% deposit bonus).
(Sample)
This is the only place where the locked balance is visible.