This guide is strictly for players who are using a deposit bonus and have completed their deposit and received a notification for it, but they don't see the balance.
How do I know if my deposit is completed?
Whenever you make a deposit, once it's completed and credited into your account you will receive a notification saying so.
However in the case of a deposit bonus, you will see a second notification arriving right after the deposit, and that notification would look like something like this:
This notification means that your locked balance has been credited to you.
Why I don't see anything in my balance?
If you check the notification above, it say that we received a 55 BUSD deposit, and a deposit bonus wager enabled, but if you look at the balance, the 55 BUSD aren't there.
The reason for this is because during a deposit bonus you don't get the deposit credited into your balance, but instead your receive a LOCKED BALANCE that you can only view when you open a casino game.
We received a 165$ locked balance (55$ + 200%). This is the only place where you can see your locked balance.