Active deposit bonus:
If you were playing a deposit bonus recently and you lost the locked balance and are now having issues where your normal balance doesn't show when you open a casino game then this article might be for you.
When you have a deposit bonus active on your account, even if your locked balance goes to 0, whenever you open a casino game it will still load the locked balance.
If that is the case for you, then in order to play with your normal balance you have 2 solutions:
Wait for the deposit bonus to expire and cancel itself.
⚠️ Cancel your deposit bonus, be careful that when you cancel a deposit bonus any remaining locked balance will be lost (Deposit and bonus), and it can not be refunded.
How to distinguish if LOCKED or NORMAL balance is loading when you open a casino game?
The normal balance will have a green icon next to it that would say:
➕
➕ Deposit
While the locked balance will have a red icon next to it with the LOCK icon that would say:
🔒
🔒 LOCKED BALANCE
