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How to deal with an email related error (ID not found error)

Email concern. Player getting the (ID Not Found) Error.

Updated over 3 months ago

Stuck with an “ID Not Found” error? Don’t worry—we’ve got your back! This message usually pops up when there’s a hiccup with your account login details.

Let’s walk you through the possible reasons and how to solve them!


Step-by-Step guide

  1. Check if your email is verified

    • After signing up, you would’ve received a verification email from us.

    • Look for it in your inbox, spam, or junk folder.

    • Once found, click the link to verify your email.

    • If you don’t see it, request a new verification email via our login page.

  2. Review your email address for typos

    • It’s easy to mistype your email address, so take a moment to double-check:

      • Did you accidentally misspell your email?

      • Are there any extra spaces?

      • Did you use the correct domain (e.g., gmail.com instead of gmal.com)?

    • Correct any errors and try logging in again.

  3. Try one of your alternate emails

    • If you’ve used multiple email addresses in the past, it’s possible you signed up with a different one.

    • Test other email addresses you commonly use to see if one works.

  4. Still stuck? Contact support

    • If you’ve verified your email and ruled out typos but still see the error, reach out to us at [email protected].

    • Provide as many details as possible, such as your username, and we’ll see what we can do.

  • For any inquiries, reach out to our Customer Support Team.

  • We’re available to provide assistance and ensure your concerns are addressed.

  • Don’t hesitate to contact us at any time!

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