Stuck with an “ID Not Found” error? Don’t worry—we’ve got your back! This message usually pops up when there’s a hiccup with your account login details.
Let’s walk you through the possible reasons and how to solve them!
Step-by-Step guide
Check if your email is verified
After signing up, you would’ve received a verification email from us.
Look for it in your inbox, spam, or junk folder.
Once found, click the link to verify your email.
If you don’t see it, request a new verification email via our login page.
Review your email address for typos
It’s easy to mistype your email address, so take a moment to double-check:
Did you accidentally misspell your email?
Are there any extra spaces?
Did you use the correct domain (e.g., gmail.com instead of gmal.com)?
Correct any errors and try logging in again.
Try one of your alternate emails
If you’ve used multiple email addresses in the past, it’s possible you signed up with a different one.
Test other email addresses you commonly use to see if one works.
Still stuck? Contact support
If you’ve verified your email and ruled out typos but still see the error, reach out to us at [email protected].
Provide as many details as possible, such as your username, and we’ll see what we can do.
For any inquiries, reach out to our Customer Support Team.
We’re available to provide assistance and ensure your concerns are addressed.
Don’t hesitate to contact us at any time!